Although each customer is unique and should be treated as an individual, there are essentially four broad personality types that apply in retail and service environments.Understanding personality types = more effective customer service training It is not necessarily the case that one customer personality type is preferable to others.Analysts seek information and assess all possibilities before making a decision.Harassment is a form of employment discrimination that violates Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act of 1967, (ADEA), and the Americans with Disabilities Act of 1990, (ADA).But, how difficult a person is for you to deal with depends a lot on such factors as your self-esteem, your self-confidence, how closely you must work with him on a daily basis, and your professional courage.
Write down what you want from a gym, what's worked for you in the past and what you're likely to stick with.
Expressions of anger from customers are not necessarily verbally abusive.
If you work in customer service, you need to accept that anger is a normal human reaction, and whether you agree with the customer's reasons or not, they have a "right" to their anger.
However, they don't have the right to be verbally abusive.
From If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber.
Frank Trejo is a longtime journalist and writer, having reported on topics ranging from immigration to crime news and features.